Frequently Asked Questions
Everything you need to know about your Pure beauty journey.
Are Pure products tested on animals?
No, we are proudly 100% cruelty-free. Pure never tests finished products or ingredients on animals, nor do we work with suppliers who do.
When will my order arrive?
Standard shipping typically takes 3-5 business days within the continental US. You will receive a tracking number via email as soon as your package leaves our warehouse.
Do you offer international shipping?
Yes, we currently ship to over 25 countries. International delivery times vary by location but generally range from 7-14 business days.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return lightly used products for a full refund or store credit.
Are your ingredients organic and natural?
We prioritize high-quality, plant-based ingredients. While not every product is 100% organic, we ensure all formulas are free from parabens, sulfates, and synthetic fragrances.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Afterpay.