Returns & Exchanges

At Pure, we want you to be completely satisfied with your beauty ritual, which is why we offer a 30-day window for returns on all products in their original packaging. Our goal is to ensure your skin and soul feel cared for throughout your shopping experience.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare Your Package

  Carefully pack your items in their original boxes, ensuring all seals are intact, and attach the prepaid shipping label provided via email.

• 3.
  Ship It Back

  Drop off your package at any authorized carrier location; we recommend obtaining a receipt for tracking purposes until your refund is processed.

• 4.
  Receive Your Refund

  Once our quality team inspects the returned items, your refund will be issued to your original payment method within 5 to 7 business days.